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Sustainability highlights in travel and leisure services
In the sections below, we examine key policies, actions and targets in the latest public disclosures of the i20
General information
Travel & leisure services
Publication date: 31 Mar 2025
By Eye For Business
Industry-20 (i20) cohort
The i20 cohort we use in our analysis combines ten market capitalisation leaders like Booking Holdings (USD128bn) and Airbnb (USD95bn), alongside five regional anchors including Tourvest and Despegar. Five entities such as Amex Global Business Travel and Carnival were selected for digital platform influence (significant combined gross bookings).
Environment highlights
Booking Holdings prioritised 400,000+ eco-certified properties via its Sustainable Travel Badge programme, driving a 44% YoY increase in low-impact bookings since 2022. Norwegian Cruise Line reduced emissions intensity by 18% through LNG-powered vessels and shoreside energy systems, avoiding 250,000 tonnes of CO₂e annually across its 28-ship fleet.
Social highlights
Trip.com allocated USD12m to community-based tourism projects in 2023, benefiting 620 rural villages through homestay partnerships aligned with UNWTO guidelines. MakeMyTrip trained 8,000 women in hospitality roles across India, improving gender parity to 37% in its supplier network via SDG 5-focused grants.
Governance highlights
Expedia Group tied 20% of executive incentives to DEI targets, achieving 45% female leadership representation and 92% pay equity across 22,000 employees. Oriental Land Co. implemented TCFD-aligned climate risk disclosures for 100% of operations, while Merlin Entertainments reported 89% SASB compliance across its 135 global attractions in 2023.
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